Who are we ?

We are a consumer-driven organization that provides consumers a greater voice and an integral role in evaluating the effectiveness of their behavioral health care through fair and balanced research into consumer needs and perception of quality.

Our Mission

To ensure that consumers of behavioral health services in Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties receive timely and appropriate treatment and referral through HealthChoices as needed.

Objectives

To educate consumers, behavioral health service providers, and the general public about issues from the point of view of the consumer
To support and encourage direct representation on policy-making and advisory boards
To promote the value of consumers in the workplace
To preserve the rights of dignity and self-determination
To work in a cooperative manner with other related organizations and associations to ensure a collective effort for the benefit of all consumers

Privacy policy

Consumer Satisfaction Services respects the privacy of visitors to our website. Please review the document below that explains how Consumer Satisfaction Services collects and uses information when a visitor accesses CSS-PA.org.
This policy is designed to aid you in recognizing how we collect, use and safeguardpersonal information that you voluntarily provide to us. Consumer Satisfaction Services encourages visitors to check this page often to keep informed of updates to our policy. When you visit CSS-PA.org we collect website use information, through cookies and web server access logs.
Cookies are a feature of most web browsers that, when a visitor permits, allows visits to CSS-PA.org.The use of cookies allow Consumer Satisfaction Services to tailor the web site to various visitors and allow metrics to be associated with various pages so that we may continually improve content on our site.
In addition, you may voluntarily and knowingly provide information to us by sending email to addresses present on our site. Consumer Satisfaction Services does not use any technology to capture your individual email address or any personal identifying information about you unless you explicty provide it to us.

This information may tell us the following:

• The time spent on particular pages of our site
• Your computer's IP address, operating system and browser
• The pages viewed on our web site
• Information obtained from cookies (see description below)

Email Practices

If you have submitted your email address to us, Consumer Satisfaction Services may occasionally send messages informing you of announcements. You may always have the option to opt-out of any communication by Consumer Satisfaction Services at any time. Consumer Satisfaction Services will never sell or share your email address with anyone. Consumer Satisfaction Services may indefinitely save any email communication sent to us.

Linked Web Sites

Consumer Satisfaction Services may have links to other sites on our website. We make no claim for the information or practices of any linked site.

I Have Additional Questions Regarding Privacy On CSS-PA.org. Whom Should I Contact?

We would be happy to answer any additional questions regarding our practices. Please contact our web administrator: info@css-pa.org.